Cleanliness verification for short-term rental hosts # Every turnover, proven clean. Turnwell is a photo-proof cleaning verification app that lets short-term rental hosts set cleaning standards, collect timestamped photos from cleaners on every turnover, and approve the work or request a redo. Upload your brand standards once. Your cleaner photographs the work as they finish, you approve from your phone, and the stay leaves behind timestamped photos and your approval record. No card. Your first month is free — one property, ten turnovers, then pick a plan. Garden Flat · Fri 11:00 Checkout 11:00 · next check-in 15:00 - KI Kitchen · counters Approved - BA Bathroom · towels Waiting - BE Bedroom · linen Redo requested What the host sees while the cleaner is still on site. ## How do you answer a bad cleanliness review? With photos: a dirty review is hard to argue with, but timestamped photos aren't. Hosts lose the argument because there is nothing to point at. Turnwell makes the clean itself leave a record — without adding a clipboard to anyone's day. > “Place was filthy when we arrived. Not one towel was clean.” Guest review, four days after a turnover your cleaner finished at 10:42. Your reply, the same day 14 photos, taken between 10:31 and 10:39 at the property, matching the standards you set for that unit — attached as one packet. The platform ## How does Turnwell work? You set standards, send a cleaner link, receive timestamped photos, and approve or request a redo. ### How do I set cleaning standards? Set reference photos, SOPs and must-capture shots for every room. One time, then it travels with the property. ### How does my cleaner get started? Send a link — no app, no login. They open it on the phone in their pocket and start shooting, shot by shot. ### When do proof photos arrive? Photos arrive as the cleaner works, carrying the capture time and location beside your reference. ### How do I approve or request a redo? Approve the photos or request a redo before the next guest checks in, then export the stay as a proof packet. ### What can hosts do with Turnwell? Hosts set property standards, review photos during the clean, and approve or request a redo. - Brand standards per property: reference photos, SOPs, and the shots that must be captured. - Live photo feed during the clean, with approve or request-redo in one tap. - A redo window you set — the cleaner is still on site while it stays open. - Proof packets: one stay, every photo, the standards that applied, the approval trail. ### What does the cleaner see? Cleaners open a turnover link with your reference photos and the shots to capture. - One link. No app to download, no account to remember. - The reference photo sits beside the camera, so “done” is obvious. - Progress is visible: nine shots left, then submit. - Retakes are welcome — the older photo stays in the stay’s history. Costs ## How much does Turnwell cost? Paid plans cost $19, $49 or $149 per month by property band, with unlimited turnovers. You pick the band your portfolio sits in. Every plan includes the cleaner link, the timestamped proof and the packet — the difference is how many homes and how long we keep the photos. ### Free Try it before you buy. $0 1 property 10 turnovers · first 30 days - Brand standards and SOP upload - No-login cleaner links - Timestamped, located photos - Proof packets for 10 turnovers ### Solo One host, a small collection. $19 /mo 1–4 properties Unlimited turnovers - Everything in Free - Unlimited turnovers and packets - Real-time approval and redo requests - Photo history kept for 3 months ### Pro A full book of units. $49 /mo 5–9 properties Unlimited turnovers - Everything in Solo - Copy standards across properties - Per-cleaner performance history - Photo history kept for 6 months ### Portfolio Property managers and teams. $149 /mo 10+ properties Unlimited turnovers - Everything in Pro - Bulk scheduling and cleaner teams - Priority redo-window settings - Photo history kept for 12 months Prices in USD, billed monthly. Cancel any time — your photo history stays exportable while your plan is active. The free month covers one property and ten turnovers, and closes after 30 days until you pick a plan. Registration ## How do I get started with Turnwell? Create a free account, add your property standards, then send your cleaner a turnover link. - 1 How do I create an account? Email and password, or continue with Google. No card, no sales call — thirty days and ten turnovers on us. - 2 How do I add my property standards? Upload reference photos and SOPs, then tick the shots that must be captured for every turnover. - 3 How do I send a turnover to my cleaner? Copy the cleaner link into your usual chat. They shoot on site, you approve in real time. ### What does the free month include? One property, ten turnovers, thirty days to decide. Every feature is included — pick a plan only if it earns its place. Sign up with email and password, or with Google. Cleaner links need the app to be published so cleaners can open them without signing in. ### What do hosts ask first? **Does the cleaner need an account? +** No. They get a one-off link for that turnover. It opens straight into the camera with your reference photo beside it. **What happens if a photo isn't good enough? +** You request a redo from your phone while the cleaner is still on site. The turnover reopens and they get the note on the same link. **Do you track cleaners all day? +** No. Location is recorded at the moment a photo is taken, and nothing in between. That's what makes the evidence hold up. **Can I use this to answer a bad review? +** That's the point. Export a proof packet for the stay: every photo, the standards that applied, and the approval trail, in one file.